Warranty

Warranty Policy

1. Warranty Coverage

We are committed to providing high-quality products and ensuring your satisfaction. Our warranty covers any defects in materials or workmanship for a period of 2 years from the date of purchase. This warranty is valid only if the product is found to be faulty or defective due to our error.

2. Eligibility

To be eligible for a warranty claim, the following conditions must be met:

  • The product must have been purchased directly from us or an authorised retailer.
  • The product must be used in accordance with the provided instructions and intended use.
  • Proof of purchase (receipt or order confirmation) must be provided.

3. What is Covered

  • Manufacturing defects or faults in materials.
  • Issues that arise as a direct result of our error or oversight.

4. What is Not Covered

  • Damage resulting from misuse, abuse, or improper handling.
  • Normal wear and tear.
  • Products that have been modified, altered, or repaired by unauthorised individuals.
  • Issues arising from accidents or external causes.

5. How to Make a Claim

If you believe your product is covered under our warranty, please follow these steps:

  1. Contact our customer service team with details of the defect and proof of purchase.
  2. Provide a clear description of the issue and, if possible, include photographs of the defect.
  3. Our team will assess the claim and provide instructions for returning the product if necessary.

6. Resolution

Upon confirmation of a valid warranty claim, we will offer one of the following remedies:

  • Repair of the defective product.
  • Replacement with a new or refurbished product.
  • Refund of the purchase price, if a repair or replacement is not feasible.

7. Additional Information

  • The warranty period for any repaired or replaced product will not extend beyond the original 2 year term.
  • This warranty is non-transferable and only applies to the original purchaser.

8. Contact Us

For any questions or to initiate a warranty claim, please contact our customer service team at info@trackoz4x4

Thank you for choosing our products. We strive to ensure your complete satisfaction and stand behind the quality of our offerings.